Shipping, Cancellation & Refund Policy
Shipping Policy
At Jain Life, we bring you carefully curated products that reflect the values and purity of Jain lifestyle — with care, quality, and spiritual integrity.
- Order Processing: All orders are processed and dispatched within 1–3 working days.
- Delivery Time: Standard delivery takes 3–7 working days based on your location.
- Shipping Charges: Calculated during checkout based on delivery pincode and order value.
- Tracking: You’ll receive tracking details via email/WhatsApp/SMS once dispatched.
- Note: We ensure timely delivery, but delays due to festivals, weather, or courier issues may occasionally occur.
Cancellation Policy
If you need to cancel your order, please email us at connect@jainlifeindia.com within 24 hours of placing it. Make sure to include your order number in the subject.
- If the Order is Already Dispatched: You may refuse delivery and notify us via email.
- For Personalized/Custom Orders: Cancellations are not accepted once processing begins. If cancelled by request, designing or customization charges will be deducted from any refund.
Return & Exchange Policy
We offer simple and respectful return/exchange services for non-personalized and non-perishable Jain lifestyle products.
- Request must be made within 7 working days of delivery.
- Product must be unused, unopened, and returned in its original packaging.
Bulk or institutional orders are not eligible for return/exchange
Received a Damaged Package?
If your parcel appears tampered or physically damaged, please refuse delivery and notify us immediately.
If internal damage is found after opening, contact us within 7 working days with clear photos/videos of the issue.
Refund Policy
- Online Payments (UPI/Card/NetBanking): Refund will be processed to the original payment method within 5–7 working days after return approval.
- Cash on Delivery (COD): Please share your bank or PayTM details. Refunds will be processed within 7–10 working days post-approval and quality check.
Note: Refunds are issued only after the returned item is received and passes our internal quality inspection.
Need Assistance?
We’re happy to share real-time product photos or videos to help you choose the right item aligned with Jain values.
Jain Life is more than a brand — it’s a way of living.
We strive to bring purity, simplicity, and authenticity into your everyday lifestyle.